31 Graduates – 9 from Gloucester – Complete Intensive Program

Wellspring House celebrated the graduation of 31 adults from its Healthcare Office Support Training (HOST) program at a ceremony held at MGB Salem Hospital on Thursday morning. In a milestone first, 100% of enrolled students, across both the full-time day and part-time evening program, received their diplomas, the highest graduation rate for a class this size in program history. The results reflect a banner year for the program overall: over the past year, Wellspring achieved an 89% graduation rate across all HOST cohorts, the highest in a decade, with 85% of graduates securing new employment with higher wages within nine months of completing the program.

The graduates, North Shore adults committed to building better futures for themselves and their families, completed either Wellspring’s 15-week day program or 32-week evening job training program that prepares residents for careers in healthcare office support. As healthcare employers across Massachusetts continue to face significant staffing pressures, Wellspring’s HOST program is helping connect local residents to real career pathways in one of the region’s most in-demand sectors. Graduates have secured positions across a broad range of local employers, from community health centers to major hospital networks.

“Every person who received their certificate today demonstrated something extraordinary, not just completing a rigorous program, but choosing to invest in themselves and their futures while navigating the very real pressures of daily life on the North Shore. That takes courage. What we’ve built here, together with our partners at Salem Hospital and across the region, is proof that when the right support meets the right moment, incredible things happen,” said Melissa Dimond, President and Executive Director, Wellspring House.

A Program With Deep North Shore Roots

What began in 2002 as a single class at Salem Hospital has grown over more than two decades into a comprehensive workforce pipeline. Salem Hospital has been a cornerstone partner throughout, hosting and helping train participants in a model that works for both students and employers alike.

Today, Wellspring’s Job Training team serves 100 adult students and advises each year, with 658 HOST graduates placed in careers across the North Shore and beyond. Licensed as an Occupational Educational School by the Commonwealth of Massachusetts, HOST also offers students the opportunity to earn college credits through an articulation agreement with North Shore Community College, providing a recognized credential and a pathway toward continued education.

“At Salem Hospital, we’re truly grateful for partnering with Wellspring and the HOST program. Programs like this not only strengthen the hospital but our entire community. They create opportunity and help create a workforce filled with compassionate people who want to make a difference in the lives of others,” said Katherine E. Belategui, Nurse Director, Salem Hospital Neuroscience and Orthopedic.

Training That Goes Beyond the Classroom

A unique strength of the HOST program is the depth of its employer partnerships. Wellspring works closely with the Mass General Brigham and Beth Israel Lahey health systems, Lynn Community Health Center, Cape Ann Medical Center, Pediatric Associates of Greater Salem, and others, who not only provide internship opportunities but often become direct hiring partners for graduates, allowing students to build professional networks, gain real-world experience, and transition into meaningful healthcare careers with confidence.

The HOST program’s success is further rooted in Wellspring’s integrated approach, combining workforce training and education programs with wraparound housing stability and support services that help participants overcome the barriers that often derail educational progress. For many graduates, the program represents the first realistic pathway to financial security in a region where a family of four must earn more than $121,000 a year just to cover basic needs.

“Our support does not end at graduation. We maintain a strong alumni network and continue helping graduates navigate career growth, continuing education, job transitions, and new opportunities long after they complete the program. Alumni become part of the Wellspring community, “said Mary Beth Tobin, Director of Job Training, Wellspring House.

Wellspring’s Broader Impact

HOST graduation is one milestone in a broader year of impact. Last year, Wellspring served more than 2,000 individuals and families across 20 North Shore cities and towns, with an emphasis on Lynn, Salem, Peabody, Beverly, and Gloucester, with more than 580 receiving intensive, individualized support tailored to their goals. 95% of families in Wellspring’s homelessness prevention program remained stably housed at the 12-month mark.

These outcomes are made possible by donors, partners, and advocates who believe that financial security should be within reach for every North Shore resident.

For more information or to support visit wellspringhouse.org.